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Filing a Vehicle Claim

Click here to file a vehicle claim.

Incorrect Toll Charges

If you were incorrectly charged via cash/card, click here. If you were incorrectly charged via E-ZPASS ℠, click here to log into your account and dispute the charge.

Americans with Disabilities Act

ITR Concession Company LLC (ITRCC) is committed to the safety of its customers and employees as well as accommodating those with disabilities. As part of this commitment, ITRCC accommodates drivers with upper-limb disabilities. All Non E-ZPass ℠ toll booths located on the Indiana Toll Road that may require upper body mobility have a posted ADA phone number which any driver with a disability can call for immediate assistance necessary at such toll booth. All E-ZPass ℠ toll lanes have a customer assistance function that is activated automatically if a valid E-ZPass ℠ is not detected.
In addition, ITRCC also waives certain initial E-ZPass ℠ account start-up fees for customers who are affected by upper limb disabilities that may impact their ability to retrieve a ticket or pay cash at a toll booth. Please contact ITRCC to obtain such a fee waiver at 574.675.4010. Please note that certain documentation may be required to be considered for the E-ZPass ℠ fees waiver.
Additional information:
• Indiana State Americans with Disabilities Act
• ADA-Indiana

Electronic Toll Collection is an automatic way to collect tolls through a device called transponder. ITR’s transponder is called E-ZPass ℠ . When you go through the lane, the transponder is electronically read, and your account is debited with the toll amount.

E-ZPass℠ is an electronic toll collection system that allows you to enter and exit the toll roads without stopping to get a ticket, or having to stop to pay the toll. The E-ZPass ℠ system uses a transponder to electronically record your toll fares. As you enter or exit the toll road, an overhead antenna reads the information stored in the transponder. Fares are automatically deducted from your account and the tollbooth gate rises automatically. E-ZPass ℠ offers a pre-paid account for individuals. When you open an E-ZPass ℠ account, your payment information is securely saved to pay your tolls each time you drive on a compatible toll road. ITRCC partners with an industry leader in electronic payment processing in order to provide with a secure and safe payment platform to our customers through the use and implementation of SSL (Secure Socket Layer) and HTTPS communication layer (secure and encrypted). When your account balance runs low, our E-ZPass ℠ system automatically replenishes your E-ZPass ℠ account from the form of payment you provided (approved credit/debit card or checking account).

Using E-ZPass ℠ reduces travel time and helps reduce fuel consumption by eliminating the need to fully stop when entering or exiting the Toll Road. Because E-ZPass ℠ records each toll transaction, it is a fast way to keep track of your travel expenses for business or tax purposes. With its convenience, E-ZPass ℠ is the fastest way to use E-ZPass ℠ toll roads.

Transponder pricing varies by toll agency. Indiana E-ZPass ℠ 2-axle transponders are $25.00. Your opening balance is $10.00 ($8.00 for retail transponders) and a one-time $15.00 transponder issuance fee. Shipping and handling is $7.00 per order when ordered online or from the Customer Care Center. There is a $1.25 management fee per month per device deducted from your account balance. If a paper statement is mailed to you every month, there is also a fee of $1.00 deducted from your E-ZPass ℠ balance. There is no charge when balances are accessed via the website instead.

Normally, when you open an account, usually $10.00 per E-ZPass ℠ (for a 2-axle class only), is placed in your account to pay your tolls. If you do not use up 75% of your opening balance prior to the first three full months of your account opening date, you will not be replenished during that period of time. If you use more than 75% of your opening balance during the first three months, your account will auto-replenish $10 per E-ZPass ℠ on the account until the three months have expired. Our system uses this initial three-month time period to obtain an average of your monthly usage. After three months, your average monthly usage will replace the $10 amount our system used during the initial phase of your account. In any case, you only get replenished based on your actual toll usages and your remaining balance is continuously carried over to the next month.
Part of the cost of purchasing an E-ZPass ℠ serves as your initial balance when you open your account. That balance amount will be your account replenishment amount for the first three months that the account is open. You will have a low-balance limit that is 25% of that cost. Anytime that your balance drops below the low-balance limit, the replenishment amount will be added to your account from the form of payment on file. The most common scenario is for a 2-axle class, which will have a replenishment amount of $10 with a low-balance limit of $2.50.
After three months of the account being open, the system will take the average of the funds used on tolls during that time and recalculate the replenishment amount. The low balance limit will also be adjusted, as it is always 25% of the replenishment amount. ($10 is the minimum replenishment amount.) Going forward, the replenishment amount will be readjusted at the beginning of each month based on the three previous months of travel.

All accounts are pre-paid accounts and are required to have an accepted form of payment on file for auto-replenishment purposes.

You can order online HERE, call our Customer Care Center or purchase one at participating Northern Indiana CVS/pharmacy stores (retail transponders are for 2-axle vehicles only).

Once you have ordered your transponder please allow 7-10 business days for shipping. All tags are inactive upon purchase.

If you purchased your E-ZPASS ℠ online and have received it in the mail:
1) Click on the orange “E-ZPASS ℠ Login” button on the top right of this page. (If you are on a mobile device, please scroll to the top of this page and select the menu option “E-ZPASS ℠ Login”.)
2) Log in with the account you created when you placed your transponder order.
3) Select the option to activate your transponder. At the top please select/highlight the transponder/tag that you have received and enter the activation number off the paperwork that was mailed to you.
4) Download Mounting Instructions
Store-Bought: If you purchased your E-ZPASS ℠ at a local CVS and are ready to activate your transponder, click here to activate.

You can update your personal account and payment information, review current transactions and past statements and check your balance. From within your account you can also purchase additional E-ZPass ℠ transponders, report an E-ZPass ℠ lost or stolen, modify/delete or add additional vehicles to your E-ZPass ℠ account and request mounting stripes.

The Terms & Conditions can be found upon logging in at: Our Customer Portal

For non E-ZPass ℠ customers please contact us: here. For Indiana E-ZPass ℠ customers your account can be accessed online at any time.

Transponder Status License Plate Listing •
E-ZPASS ^SM Web Account •
Transponder Activation
Pay an Unpaid Toll •
View Account Balance/Update Info •
Dispute a Toll •
Manage Your Vehicles •
Manage Your Payments